Support
Frequently asked questions
How do I cancel LlamaCRM Pro?
The subscription is managed by your Apple Account. On your iPhone, open Settings › your name › Subscriptions › LlamaCRM and tap “Cancel Subscription”. Pro stays active until the end of the paid period.
I bought Pro, but it isn’t active.
In the app, open Settings › LlamaCRM Pro and tap “Restore Purchases”. Make sure you are signed in with the same Apple Account you used to buy it.
How do I move my data to a new iPhone?
With Pro, turn on “Store in iCloud” under Settings › Backup & Sync. Do the same on the new device with the same Apple Account and your data comes over automatically. Alternatively, export a backup file and import it on the new device.
Does LlamaCRM change my iPhone contacts?
No. LlamaCRM only reads the contacts you import and keeps them up to date. Anything you change or delete in the app doesn’t affect your address book.
iCloud shows “Changes not saved to iCloud”.
Usually your iCloud storage is full. On your iPhone, check Settings › your name › iCloud for free space. Once there is space again, LlamaCRM uploads your changes automatically.
AI Capture isn’t working.
AI Capture needs an internet connection. Without Pro you can try 3 captures, with Pro up to 300 per month. Your text is kept, so you can simply try again later.